Refills at Jive Health include a quick check-in so your clinician can confirm your treatment is still on track. Each cycle:
Open the Refills section of your patient portal.
Complete the short refill request — it covers how treatment is going and any side effects.
Your clinician reviews it, and your next shipment goes out.
The refill request becomes available 14 days before your next cycle, and we'll remind you by email when it's time.
Your medication can't ship without a completed refill request — submitting it promptly is the best way to avoid a gap between shipments.
Experiencing side effects or have questions before refilling? Book an appointment with your clinician in your patient portal first.