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Fulfillment Policy

Last updated: September 1, 2026

This page explains, in plain language, how subscriptions, billing, shipping, cancellations, and refunds work at Jive Health. It is a customer-service summary of the binding terms in our Terms of Service; if anything here conflicts with the Terms, the Terms control.

About Us

Jive Health, operated by 10ME LLC, is a technology platform that connects you with independent, licensed healthcare providers and licensed pharmacies for telehealth care. 10ME LLC does not practice medicine — clinical services are provided by MD Integrations, Inc. and its affiliated professional entities and clinicians, who make all treatment decisions independently.

Subscriptions

  • Jive Health plans are month-to-month subscription services. There is no long-term contract.
  • Your plan renews automatically at the end of each billing period, and the payment method on file is charged the then-current rate, unless you cancel first.
  • You can cancel anytime — see below.

Cancellation Policy

You can cancel your subscription at any time:

Cancellation stops future renewal charges. You will continue to receive the services you have paid for through the last day of your current billing period. We recommend speaking with your provider before stopping treatment — abruptly discontinuing certain medications can affect your health.

Refund Policy

  • Because prescription and compounded medications are prepared and dispensed for you individually, medication orders cannot be returned and cannot be refunded once the pharmacy has begun preparing or has shipped your order, except where required by law.
  • Fees you have already paid for a billing period are not refunded when you cancel; cancellation prevents charges for future billing periods.
  • Any promotional guarantee (for example, a satisfaction or results-based guarantee) is governed by the specific written terms of that promotion, including any claim deadlines.
  • We’re here to help — if you have a question or concern about a charge, contact us and we’ll work with you.

Delivery Policy

  • Whether any medication is prescribed is always your clinician’s independent decision. Completing an intake does not guarantee a prescription.
  • Once a prescription is written, it is sent to a state-licensed partner pharmacy for preparation and shipment. Processing and shipping timelines are estimates provided at checkout and in your account.
  • Shipping timelines are estimates, not guarantees. Inspect your medication on arrival and contact us with any concerns before use.
  • Medication may not be shipped in child-resistant packaging. Keep all medication out of the reach of children.

Security

We take your security seriously. Payments are processed by PCI-compliant payment processors, and we maintain technical and organizational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. For more detail, see our Privacy Policy.

Payment Methods

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Charges will appear on your statement with a descriptor associated with Jive Health. The Services are cash-pay: we do not bill insurance, Medicare, or Medicaid.

Questions

If you have any questions about this policy, contact us:

10ME LLC d/b/a Jive Health
169 Madison Ave STE 57979
New York, NY 10016
(312) 800-8802
care@jivehealth.co