Privacy Policy

Last updated: September 2, 2026

Jive Health, a brand operated by 10ME LLC (“Jive Health,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our websites, apps, and services (collectively, the “Services”), how we use and share it, and the choices you have. By using the Services, you agree to the practices described here.

This page also includes:

our Consumer Health Data section, which supplements this Policy for Washington and Nevada residents under Washington’s My Health My Data Act and Nevada’s consumer health data law; and
the Notice of Privacy Practices of MD Integrations, Inc., the medical group that provides clinical services through the platform.

Information We Collect

Information you provide

Account and contact information — name, email address, phone number, shipping address, date of birth, and login credentials.
Health and intake information — responses to health questionnaires, medical history, medications, photos you submit, and communications with your care team.
Payment information — collected and processed by our payment processors; we do not store full card numbers.
Customer support content — messages, reviews, testimonials, and survey responses you choose to share.

Information collected automatically

Device and usage data — IP address, browser and device type, operating system, pages viewed, referring URLs, and interactions with the Services.
Cookies and similar technologies — used for essential site functions, analytics, personalization, and advertising. You can control cookies through your browser settings; disabling some may limit functionality.
Approximate location — inferred from IP address to confirm service availability in your state.

Prescription and treatment information

When you receive care through the Services, the Medical Group (defined below), its Providers, and partner pharmacies generate clinical and prescription records about you.

A Note About HIPAA and Protected Information

Clinical services available through the Services are provided by MD Integrations, Inc. and its affiliated professional entities (mdintegrations.com) (collectively, the “Medical Group”) and the licensed clinicians who practice with them (the “Providers”).

10ME LLC is generally not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”). However, HIPAA does not apply (or not apply) to information simply because it relates to health — it depends on who holds it and how it is used:

Health information you submit through the platform that is held by 10ME LLC is protected as described in this Policy and applicable state law.
Information held by the Medical Group, its Providers, and partner pharmacies may constitute “protected health information” (“PHI”) governed by HIPAA and by those entities’ own privacy notices.
In providing administrative, operational, and technology services to the Medical Group and partner pharmacies, 10ME LLC may act as a “business associate” under HIPAA. Solely in that role, we are subject to certain HIPAA requirements with respect to PHI we handle on their behalf.
Any medical or health information that is subject to specific protections under applicable state laws (together with PHI, “Protected Information”) will be used and disclosed only in accordance with those laws. Information that does not constitute Protected Information may be used and disclosed as described in this Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.

The Medical Group and its Providers have adopted a Notice of Privacy Practices (below) describing how they use and disclose Protected Information. By accessing or using the Services, you acknowledge receipt of that Notice.

By using the Services, you agree that even where HIPAA applies, information you submit to us that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers, or for prescription fulfillment by the partner pharmacies, is not Protected Information and is subject to this Policy and applicable state law.

How We Use Information

to provide, operate, and improve the Services;
to create and manage your account and fulfill your orders;
to facilitate care between you and the Medical Group and its Providers;
to process payments and prevent fraud;
to communicate with you about your care, account, and — with your consent where required — marketing;
to perform analytics, research, and product development;
to personalize content and measure advertising effectiveness; and
to comply with legal obligations and enforce our terms.

We may de-identify information so it can no longer reasonably identify you and use or share it for any lawful purpose; we commit not to attempt to re-identify it.

How We Share Information

With the Medical Group, its Providers, and partner pharmacies to deliver your care and fulfill prescriptions.
With service providers that support our operations (hosting, analytics, communications, payments, shipping) under contractual confidentiality obligations, including in our capacity as a business associate where applicable.
With our affiliates and subsidiaries.
For legal reasons — to comply with law, respond to lawful requests, defend our rights, or protect the safety of any person.
In a corporate transaction such as a merger, financing, or sale of assets.
With your consent or at your direction.

We do not sell your personal information for money. Where our use of advertising and analytics tools constitutes a “sale” or “sharing” under certain state laws, you can opt out as described below.

SMS and Email Communications

With your consent, we send text messages and emails about your care, orders, and offers. Consent to receive marketing texts is never a condition of purchase. Message and data rates may apply; message frequency varies. Reply STOP to any text to opt out of marketing texts; use the unsubscribe link to leave marketing emails. Transactional messages related to active care may continue. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text-messaging opt-in data and consent will not be shared with any third parties. Text messages and emails are not encrypted; if you choose to send or receive health information by text or email, you do so at your own risk.

How We Protect Information

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit and access controls. No system is perfectly secure; please protect your credentials and notify us of any suspected unauthorized access.

Retention

We keep personal information for as long as needed to provide the Services, meet legal and clinical record-keeping requirements, resolve disputes, and enforce agreements, after which it is deleted or de-identified.

Your Choices and Rights

You may access and update account information through your account or by contacting us.
You may request access to, correction of, or deletion of your personal information, subject to legal record-keeping exceptions. For clinical records held by the Medical Group, you may also exercise the rights described in the Notice of Privacy Practices below.
You may opt out of marketing communications at any time.
Depending on your state of residence, you may have additional rights described below.

To exercise any right, email privacy@jivehealth.co. We verify identity before acting on requests and will respond within the time required by law. Authorized agents may submit requests where state law allows. If we decline a request, you may appeal by replying to our decision.

State Privacy Rights

California

California residents have the right to know the categories of personal information we collect (identifiers, commercial information, internet activity, geolocation, health-related information, and inferences), the purposes for collection, and the categories of third parties with whom it is shared; the right to access, correct, and delete personal information; the right to opt out of “sale” or “sharing” of personal information; and the right to limit use of sensitive personal information. We do not knowingly discriminate against you for exercising your rights. Submit requests to privacy@jivehealth.co.

Other states

Residents of states with comprehensive privacy laws (including Colorado, Connecticut, Texas, Oregon, and Virginia) may have similar rights of access, correction, deletion, portability, and opt-out of targeted advertising or profiling. Submit requests to privacy@jivehealth.co.

Consumer Health Data — Washington & Nevada

This section describes how we collect, use, and disclose “consumer health data” as that term is defined by Washington’s My Health My Data Act and Nevada’s consumer health data law. It supplements the rest of this Privacy Policy and controls for Washington and Nevada residents with respect to consumer health data. It does not apply to PHI governed by HIPAA — see the HIPAA discussion above and the Medical Group’s Notice of Privacy Practices below.

Consumer Health Data We Collect

Depending on how you use our services, we may collect:

information about health conditions, symptoms, diagnoses, or treatments;
medical, behavioral, or psychological interventions and health-related procedures;
use or purchase of prescribed medications;
bodily functions, vital signs, or health-related measurements (for example, weight);
diagnostic testing information;
gender-affirming care information;
reproductive or sexual health information;
biometric or genetic data;
precise location data that could reasonably indicate an attempt to obtain health services or supplies; and
any information we derive or infer from non-health data that identifies health status.

This data may come to us through the services or when you seek care through our site, and it may be linked with information collected automatically (such as IP address or device identifiers) and information you provide directly. We obtain your consent before collecting consumer health data unless the collection is necessary to provide a product or service you requested or is otherwise permitted by law.

Why We Collect and Use Consumer Health Data

to create and administer your account;
to provide the products and services you request;
to communicate with you, including about programs, surveys, and promotions;
to operate, analyze, and improve our business and services;
to respond to inquiries and provide support;
to personalize your experience;
to understand usage and demographics;
to detect and prevent fraud and other unlawful activity; and
to comply with law and enforce our terms and policies.

Where Consumer Health Data Comes From

directly from you;
from your devices;
from service providers acting on our behalf;
from business and marketing partners;
from third parties, such as social platforms where you make information available; and
from publicly available sources.

How We Share Consumer Health Data

with our affiliates and subsidiaries;
with healthcare providers who deliver clinical services to you;
with service providers and partners necessary to run our operations and complete your transactions;
with professional advisors such as attorneys and accountants;
with parties you have a direct relationship with, to facilitate services you request;
in connection with corporate transactions such as a merger or acquisition;
with third parties when you consent or direct us to share; and
with government authorities where required by law, for law enforcement purposes, to defend our legal rights, or to prevent harm or illegal activity.

We obtain your consent before sharing consumer health data unless the sharing is necessary to provide a product or service you requested or is otherwise permitted by law.

Your Consumer Health Data Rights

Depending on your state, you may have the right to access your consumer health data, withdraw consent, or request deletion. To exercise these rights, email privacy@jivehealth.co. Exercising some choices may limit the services we can provide. To protect you, we verify identity before acting on a request using information we already hold. If we deny your request, you may appeal by replying to our decision or emailing privacy@jivehealth.co.

Children

The Services are for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Policy from time to time, including the Consumer Health Data section. We will post changes here and update the “Last updated” date; material changes will be communicated as required by law.

Contact Us

10ME LLC d/b/a Jive Health
169 Madison Ave STE 57979
New York, NY 10016
(312) 800-8802
privacy@jivehealth.co

Notice of Privacy Practices

The Notice of Privacy Practices below is the Medical Group’s own notice — it describes how medical information about you may be used and disclosed by the Medical Group and how you can get access to that information. 10ME LLC (the operator of Jive Health) presents it here on the Medical Group’s behalf; questions about it should be directed to the Medical Group using the contact details in the notice.

NOTICE OF PRIVACY PRACTICES FOR MD INTEGRATIONS, INC.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices (the “Notice”) tells you about the ways we may use and disclose your protected health information (“PHI”) and your rights and our obligations regarding the use and disclosure of your PHI. “We” or “MDI” refers to MD Integrations, Inc. dba MD Integrations.

Uses and disclosures of your protected health information that do not require an authorization

Treatment.

For example, doctors, nurses, and other staff members involved in your care will use your PHI to coordinate your care or to plan a course of treatment for you.

Payment.

For example, we may disclose information regarding your medical procedures and treatment to your insurance company to arrange payment for the services provided to you.

Health Care Operations.

For example, we may disclose your PHI for billing or interpreter support. We may use your PHI to conduct an evaluation of the treatment and services provided or to review staff performance.

Communicating with You.

We will use your PHI to communicate with you about a number of important topics, including information about your care, treatment options and other health-related services. We may also contact you at the email, phone number or address that you provide, including via text messages, for these communications. If your contact information changes, it is important that you let us know. We will only provide you a link via text or e-mail which will require you to verify yourself prior to opening the message within the MDI messaging portal.

Business Associates.

At times, we need to disclose your PHI to persons or organizations outside MDI who assist us with our payment/billing and health care operations. We require these business associates and their subcontractors to appropriately safeguard your PHI.

Other Uses and Disclosures.

We may be permitted or required by law to make certain other uses and disclosures of your PHI without your authorization. Subject to conditions specified by law, we may release your PHI:

for any purpose required by law;
for public health activities, including required reporting of disease, injury, birth and death, for required public health investigations, and to report adverse events or enable product recalls;
to government agencies if we suspect child/elder adult abuse or neglect. We may also release your PHI to government agencies if we believe you are a victim of abuse, neglect or domestic violence;
to your employer when we have provided screenings and health care at their request for occupational health and safety;
to a government oversight agency conducting audits, investigations, inspections and related oversight functions;
in emergencies, such as to prevent a serious and imminent threat to a person or the public;
if required by a court or administrative order, subpoena or discovery request;
for law enforcement purposes, including to law enforcement officials to identify or locate suspects, fugitives or witnesses, or victims of crime;
to coroners, medical examiners and funeral directors;
if necessary to arrange organ or tissue donation or transplant;
for national security, intelligence, or protective services activities; and
for purposes related to your workers’ compensation benefits.

Uses and disclosures of your protected health information based on a signed authorization

Except as outlined above, we will not use or disclose your PHI for any other purpose unless you have signed a form authorizing the use or disclosure. You may revoke an authorization in writing, except to the extent we have already relied upon it.

In some situations, a signed authorization form is required for uses and disclosures of your PHI, including:

most uses and disclosures of psychotherapy notes;
uses and disclosures for marketing purposes;
disclosures that constitute the sale of PHI; and
uses and disclosures for certain research protocols as required by privacy law. The confidentiality of substance use disorder and mental health treatment records as well as HIV-related information maintained by us is specifically protected by state and/or federal law and regulations. Generally, we may not disclose such information unless you consent in writing, the disclosure is allowed by a court order, or in other limited, regulated circumstances.

Your rights

Access to Your PHI.

You can access and inspect paper or electronic copies of certain PHI that we maintain about you. You may readily access much of your health information without charge using the following link: https://privacy.mdintegrations.com. In line with set fees under federal and state law, we may charge you for a copy of your medical records.

Amendments to Your PHI.

You can request amendments, or changes, to certain PHI that we maintain about you that you think may be incorrect or incomplete. All requests for changes must be in writing, signed by you or your representative, and state the reasons for the request. If we decide to make an amendment, we may also notify others who have copies of the information about the change. Note that even if we accept your request, we may not delete any information already documented in your medical record. You can make such requests by contacting support@mdintegrations.com or directly inside your MDI patient portal under the “privacy center” section.

Accounting for Disclosures of Your PHI.

In accordance with applicable law, you can ask for an accounting of certain disclosures made by us of your PHI. This request must be in writing and signed by you or your representative. This does not include disclosures made for purposes of treatment, payment, or health care operations or for certain other limited exceptions. An accounting will include disclosures made in the six years prior to the date of a request.

Restrictions on Use and Disclosure of Your PHI.

You can request restrictions on certain of our uses and disclosures of your PHI for treatment, payment, or health care operations. We are not required to agree but will attempt to accommodate reasonable requests when appropriate.

Restrictions on Disclosures to Health Plans.

You can request a restriction on certain disclosures of your PHI to your health plan. We are only required to honor such requests when services subject to the request are paid in full. Such requests must be made in writing and identify the services to which the restriction will apply.

Confidential Communications.

You can request that we communicate with you through alternative means or at alternative locations, and we will accommodate reasonable requests. You must request such confidential communication in writing to each department you would like to accommodate the request.

Breach Notification.

We are required to notify you in writing of any breach of your unsecured PHI without unreasonable delay and no later than 60 days after we discover the breach.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with the MD Integrations privacy officer by contacting support@mdintegrations.com or calling (629) 777-5752.

You can also file a complaint with the Secretary of the U.S. Department of Health and Human Services in Washington D.C. A complaint must be made in writing and will not in any way affect the quality of care we provide you.

State Notices

California Notice to Consumers

Medical doctors are licensed and regulated by the Medical Board of California, (800) 633-2322, www.mbc.ca.gov. Complaints may be filed online at www.mbc.ca.gov/Breeze/Complaints.aspx or submitted in hard copy form. A Consumer Complaint Form, including instructions for completing it, may be found at www.mbc.ca.gov/Consumers/Complaints. A hard copy Consumer Complaint Form should be submitted to: Medical Board of California, Central Complaint Unit, 2005 Evergreen Street, Suite 1200, Sacramento, CA 95815. The Central Complaint Unit can be contacted by phone at 1-800-633-2322 or 916-263-2382.

Kansas

It is unlawful for any person who is not licensed under the Kansas Healing Arts Act to open or maintain an office for the practice of the healing arts in this State. This office is maintained under the authority of a person who is licensed to practice the healing arts of Kansas. Questions and concerns regarding this professional practice may be directed to: Kansas State Board of Healing Arts, 800 SW Jackson, Lower Level-Suite A, Topeka, Kansas 66612. Phone: (785) 296-7413. Toll Free: 1(888) 886-7205. Fax: (785) 296-0852. Website: www.ksbha.org.

Oregon

Complaints about physicians, as well as other licensees and registrants of the Oregon Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation to: Oregon Medical Board, Investigations Manager, 1500 SW 1st Ave. #620, Portland, OR 97201. P: (971) 673-2702. Toll Free: 1(877) 254-6263. oregon.gov/omb/investigations.

Texas

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation to: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, TX 78768-2018. Assistance in filing a complaint is available by calling 1-800-201-9353. For more information, visit www.tmb.state.tx.us.

Las quejas sobre médicos, así como sobre otros profesionales acreditados e inscritos del Consejo Médico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugía, se pueden presentar en la siguiente dirección para ser investigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018.

Notice to Patients — Open Payments Database

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payments and other transfers of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public. You may search this federal database at openpaymentsdata.cms.gov.