Billing

How billing works

You're billed every 28 days from your sign-up date, month to month, with no contracts. Here's the full picture.

Are there any hidden fees?

No. Your monthly price covers medication, unlimited clinician visits, and free shipping — nothing extra, ever.

Is there a long-term contract?

No contracts, no minimum commitment. Jive Health runs month to month and you can cancel anytime.

Why was I charged before receiving my medication?

Billing runs on your 28-day cycle; shipping is triggered by your refill request. Here's how the two connect.

What is your refund policy?

If a clinician determines you're not eligible for treatment after you first enroll, your payment is refunded.

How do I update my payment method?

Update your card anytime in your patient portal under profile settings — changes apply to your next charge.

How do I cancel my plan?

Cancel anytime from your patient portal — no contracts, no cancellation fees, no phone calls required.

How do I reactivate my account?

Canceled but ready to come back? Log in to your patient portal and reactivate — your history is right where you left it.