Here's how refunds work at Jive Health:
If you're not medically eligible: If a clinician reviews your intake and determines treatment isn't appropriate for you, you receive a full refund.
After a payment processes: you have 24 hours after a refill charge to cancel it for a refund. Once an order ships, we're legally unable to accept returned medication, so shipped orders can't be refunded.
Because your plan is month to month with no contracts, the simplest way to stop future charges is to cancel before your next 28-day renewal — see How do I cancel?
Questions about a specific charge? Email support@jivehealth.co with your account email and the date of the charge.