Billing at Jive Health is designed to be predictable:
28-day cycle. Your plan renews every 28 days, starting from your sign-up date.
Automatic renewal. Your saved payment method is charged each cycle until you cancel — no invoices to chase.
Month to month. There are no long-term contracts. Cancel anytime from your patient portal.
One flat price. Your monthly price covers medication, unlimited clinician visits, and free shipping — and it stays the same regardless of your dose.
Can I change my billing date?
Your billing date is anchored to your sign-up date. Need to move it? You can adjust it in your patient portal, or contact our support team and we'll take care of it.
Your billing charge and your shipment are separate events — your refill request is what releases each shipment. See Why was I charged before my medication shipped?