For help with billing, orders, shipping, appointments, or your account, email support@jivehealth.co.
For the fastest resolution, include:
The email address on your account — it's how we find you
What you need — a sentence or two is plenty
Relevant details — order/tracking number for shipping issues, the charge date for billing questions, photos for damaged packages
For clinical questions — dosing, side effects, symptoms — don't wait on email. Book an appointment with your clinician in your patient portal, and call 911 for any emergency.
One email with everything beats three short ones — it lets us solve your issue in a single reply.