When you email support@jivehealth.co, our team responds within 24 hours. Support hours are Monday–Saturday, 8am–6pm ET.
Fastest routes for common needs:
Clinical questions — book an appointment with your clinician in your patient portal; don't wait on email for anything medical.
Order status — check the tracking link in your shipping email or your portal home page before writing in.
Account changes — payment method, shipping address, and cancellation are all self-serve in your patient portal, no ticket needed.
Including your account email and order details in your first message usually cuts resolution time in half.