Phone support

Updated September 2, 2026

Call us at (312) 800-8802. Lines are open Monday–Saturday, 8am–6pm ET.

Phone is best for billing, orders, shipping, and account questions. For anything medical, your care team is one tap away in your patient portal.

  • Phone — (312) 800-8802, Mon–Sat 8am–6pm ET

  • Email — support@jivehealth.co for billing, orders, shipping, and account help

  • Your patient portal — book a clinician appointment for anything medical, manage your plan, and track orders

If you're experiencing a medical emergency, call 911 or go to the nearest emergency room — don't wait for support.

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