General
Answers to common questions about privacy, insurance, and how Jive Health works.
How is my privacy protected?
Your health information is handled in HIPAA-compliant systems, encrypted, and never sold. Here's how we protect it.
Why do I pay at sign-up instead of when my medication arrives?
Your initial payment covers the clinical work that starts immediately — and it's protected if you're not eligible.
Do I need insurance to use Jive Health?
No insurance needed — Jive Health is one flat monthly price with no claims, no prior authorizations, no surprises.