Why do I pay at sign-up instead of when my medication arrives?

Updated September 2, 2026

Your care starts the moment you sign up — not when a box hits your doorstep. The initial payment covers the clinical work that begins right away:

  • A licensed clinician's review of your health intake

  • Your medical assessment and treatment plan

  • Your prescription and the pharmacy work to fill it

From there, your plan renews every 28 days and includes your medication, unlimited clinician visits, and free shipping.

If a clinician determines you're not eligible for treatment after you enroll, your payment is refunded — see our refund policy.

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