Short answer: it's normal, and you received your full prescribed amount.
Our partner pharmacies use a range of vial sizes, so a smaller volume of medication often arrives in a larger vial. What matters is the amount of medication inside — it's measured precisely to match your prescription for the month.
Check the label on your vial: it lists the exact volume and concentration you received.
If your vial looks damaged, leaking, or the label doesn't match your prescription, email support@jivehealth.co with photos and we'll make it right.