If anything's off with your delivery — it's late, lost, damaged, or something's missing — we want to know.
Email support@jivehealth.co with:
The email address on your account
Your tracking number (from your shipping email or portal)
What went wrong — photos help a lot for damaged packages
If medication arrives damaged or looks wrong, don't use it. Hold onto it and the packaging until support advises next steps.
For issues with your prescription itself (wrong item, faulty vial), the same address works — we'll route it to the right team and arrange a replacement.