Shipping

When will my medication arrive?

Orders typically arrive within 48–72 hours of your prescription being written, with tracking sent by email.

How do I track my delivery?

Tracking hits your inbox the moment your order ships, and it's always visible in your patient portal.

How do I update my shipping address?

Change your shipping address in your patient portal before your next order ships — in-transit packages can't be re-routed.

What if I move out of state?

Moving is usually no problem — as long as we operate in your new state, we'll keep your care continuous.

How does my medication stay safe in transit?

Every order ships in insulated cold packaging designed to keep temperature-sensitive medication protected en route.

My delivery has an issue — who do I contact?

Late, lost, damaged, or missing items? Email support@jivehealth.co with your order details and we'll make it right.