How do I track my delivery?

Updated September 2, 2026

Two easy ways to keep an eye on your order:

  • Email — you'll receive a tracking link automatically when your order ships.

  • Patient portal — your current order status and tracking are shown right on your portal home page.

Orders ship via FedEx in cold packaging, and your tracking link goes live as soon as the pharmacy hands your package off.

Plan to be around on delivery day if you can — your medication ships in cold packaging and does best going straight into the fridge.

Was this article helpful?

Still need help?

Contact us