GLP-1 medications are temperature-sensitive, so our partner pharmacies ship every order in insulated packaging with cold packs designed to hold a safe temperature for the full journey.
Insulated packaging keeps outside heat away from your medication.
Cold packs maintain a safe temperature range in transit.
Discreet packaging — nothing on the outside says what's inside.
When your order arrives, move your medication to the refrigerator promptly unless your instructions say otherwise. Cold packs may have thawed by arrival — that's expected and doesn't mean the medication was compromised.
If your package arrives damaged, hot, or you're worried about how it was handled, don't use the medication — email support@jivehealth.co with photos. We offer free replacements for damaged or temperature-compromised medication.